|If you’re using Internet Explorer, please try restoring your
Internet Explorer Settings. restore default settings.
Restore to Default Settings on Internet Explorer
If you are receiving errors clicking on links or buttons, you
may have settings in your Internet Explorer browser that are
causing these problems.
If you are having problems viewing certain pages on the
website, restore your Advanced Settings in Internet Explorer to
their default settings:
1. Click on the ‘Tools’ menu at the top of your web browser
window, and then select ‘Internet Options’.
2. On the Internet Options screen, click on the ‘Advanced’
tab that is at the very top right of that screen. Click on the
‘Restore Defaults’ button which is found at the bottom of the
Advanced tab. This will allow Internet Explorer to restore its
Advanced settings to their defaults. Click the ‘OK’ button to
save these changes.
3. If you then go to the ‘General’ tab, click on
‘Delete Cookies’ and ‘Delete Files’, when you click on ‘Delete
Files’ a box will appear in which you will have to check the box
with ‘Delete offline content’ next to it.
4. If you then go to the ‘Security’ and ‘Privacy’ tabs, ensure that all levels are set to medium.
Once you have done the above steps, please then press ‘OK’ to
close the dialogue box. Once this is done, you will have to
restart your browser by closing it down and opening a new one or
simply by pressing ‘F5’ on your keyboard to refresh it.
What about cookies?
Cookies - these must be enabled before you can log in.
"Cookies" are small amounts of data that a website can send to
your web browser and store on your computer. Cookies do not
contain personal information about you (unless you knowingly
provide it). Cookies are used to enhance navigation and the
functionality of a website to securely verify your identity.
Please follow the instructions below to allow your browser to
accept Session Cookies.
Amending your Cookie/Security Settings:
In your browser toolbar at the top of your screen, select
Internet Options from and either:
- Internet Explorer 5
Select the Security tab, then Internet, then Custom Level. A
new window will appear. Scroll down and select the option to
'Allow per session cookies'.
- Internet Explorer 6
Select the Privacy tab, set the slider to Medium, and press
the OK button. Alternatively, select Privacy then Advanced and
tick the boxes next to 'Override automatic cookie handling' and
'Always allow session cookies'.
Select ‘Cookie Manager’ from the ‘Tools’ menu and choose to
'Unblock [or Allow] cookies from this site'.
- Mozilla Firefox
Select Options from the Tools menu, then select Privacy.
Expand the Cookies heading and tick the box for 'Allow Cookies'.
Note: To find out which version of Internet Explorer you are
using, click ‘Help’ and then ‘About Internet Explorer‘ on your
Although we have taken care to design the site to be compatible
with the most popular firewall vendors, it is quite possible that
specific firewall settings or configuration could limit your
experience of the website. As a simple test,
you could shut down your firewall for a few seconds while you
reload the site.
If you are still experiencing trouble, it is most likely that
your firewall is not the root cause. If the problem is no longer
evident, your firewall is most likely blocking/changing certain
content. It would be a good idea to contact your firewall vendor