Can't log in or you get form not configured error message?

It's not a bad idea to have two or more different browsers!  Why?  Because of all the complexities with individual computer setups, anti-virus, anti-spam, anti-pop-up, firewall settings, browser versions, browser makes, browser settings, website settings and any other thing you may have to deal with in this computer and internet world - arm yourself with more ammunition so you can do battle and have more of a chance of success with this medium!!!  They're all Free...

  Internet Explorer   Mozilla Firefox   Netscape
When one browser doesn't behave normally, try using another. 

If you’re using Internet Explorer, please try restoring your Internet Explorer Settings. restore default settings.

Restore to Default Settings on Internet Explorer

If you are receiving errors clicking on links or buttons, you may have settings in your Internet Explorer browser that are causing these problems.

If you are having problems viewing certain pages on the website, restore your Advanced Settings in Internet Explorer to their default settings:

1. Click on the ‘Tools’ menu at the top of your web browser window, and then select ‘Internet Options’.

2. On the Internet Options screen, click on the ‘Advanced’ tab that is at the very top right of that screen. Click on the ‘Restore Defaults’ button which is found at the bottom of the Advanced tab. This will allow Internet Explorer to restore its Advanced settings to their defaults. Click the ‘OK’ button to save these changes.

3. If you then go to the ‘General’ tab, click on ‘Delete Cookies’ and ‘Delete Files’, when you click on ‘Delete Files’ a box will appear in which you will have to check the box with ‘Delete offline content’ next to it.

4. If you then go to the ‘Security’ and ‘Privacy’ tabs, ensure that all levels are set to medium.

Once you have done the above steps, please then press ‘OK’ to close the dialogue box. Once this is done, you will have to restart your browser by closing it down and opening a new one or simply by pressing ‘F5’ on your keyboard to refresh it.

What about cookies?

Cookies - these must be enabled before you can log in. "Cookies" are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (unless you knowingly provide it). Cookies are used to enhance navigation and the functionality of a website to securely verify your identity.

Please follow the instructions below to allow your browser to accept Session Cookies.

Amending your Cookie/Security Settings:

In your browser toolbar at the top of your screen, select Internet Options from and either:

- Internet Explorer 5

Select the Security tab, then Internet, then Custom Level. A new window will appear. Scroll down and select the option to 'Allow per session cookies'.

- Internet Explorer 6

Select the Privacy tab, set the slider to Medium, and press the OK button. Alternatively, select Privacy then Advanced and tick the boxes next to 'Override automatic cookie handling' and 'Always allow session cookies'.

- Netscape

Select ‘Cookie Manager’ from the ‘Tools’ menu and choose to 'Unblock [or Allow] cookies from this site'.

- Mozilla Firefox

Select Options from the Tools menu, then select Privacy. Expand the Cookies heading and tick the box for 'Allow Cookies'.

Note: To find out which version of Internet Explorer you are using, click ‘Help’ and then ‘About Internet Explorer‘ on your browser menu.


Although we have taken care to design the site to be compatible with the most popular firewall vendors, it is quite possible that specific firewall settings or configuration could limit your experience of the website. As a simple test, you could shut down your firewall for a few seconds while you reload the site.

If you are still experiencing trouble, it is most likely that your firewall is not the root cause. If the problem is no longer evident, your firewall is most likely blocking/changing certain content. It would be a good idea to contact your firewall vendor for support.

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